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Returns

Customers seeking to return goods must include the order confirmation number on and within the packaging

Please note: Please post Recorded delivery. We can only refund after receiving the goods back. We do not swap items, you would need to place another order, should you wish the same item in another size or colour.

The goods must however be in an as new and unused condition in their own original undamaged packaging. The buyer must return the goods at his own expense.

Our Returns address is:

Returns P(number)
Crib Goch Outdoor
58 High Street
Llanberis
Gwynedd
North Wales
LL55 4EU
UK

Please note the buyer has 30 days from which the goods are received, to return the goods to the above address.

In the event that you, the customer, received incorrect or damaged goods, then we will pay for the return of the goods and the replacement item carriage charge. Please provide photos via email to to help expidite the process. If FREE DELIVERY has been offered then this basic delivery cost will also be included in the refund. However if an enhanced delivery service was chosen, e.g. guaranteed next day, then the extra delivery service cost will not be included in the refund only the basic delivery cost.

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