Terms and Conditions
These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We Operate the Following Websites:
www.cribgochoutdoor.com
Customer Orders
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit one of our nationwide stores.
Prices
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on our website may be different if you are directed to it from a third-party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third-party website; these prices will not be available in-store or over the telephone.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable, we may offer you an alternative or suggest that you (re-)visit one of our stores.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store.
We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Order Processing
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders into our shop Mon-Sat (excl Bank Holidays).
Order Tracking
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
Security (PayPal)
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
Delivery
Delivery is charged as priced on each order. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and return cost.
If you are unavailable when our delivery partner tries to deliver your order, they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses including Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) - all areas except UK Mainland may experience delivery delays; "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order unless a change of address is requested before dispatch.
Availability
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Returns
Any unwanted items must be sent back at the customer's expense in original packaging and condition, with tags still attached. Please return the goods to:
CRIB GOCH OUTDOOR WORLD LTD
58 HIGH STREET
LLANBERIS
GWYNEDD LL55 4EU
Telephone: 01286 871 148
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new re-salable condition. You must notify us within 14 days that you wish to return the goods and then have a further 14 days to actually return them to us along with the original receipt.
Please post Recorded delivery. We can only refund after receiving the goods back, proof of postage is not proof of return. Customers are responsible for goods in transit.
Any refunds will be issued once we have received the goods, in their original condition.
If free delivery was offered on the original purchase then this refund will include the basic delivery charge. If enhanced delivery service was chosen on the original purchase eg guaranteed next day, the refund will only be made on the basic cost of delivery.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Customer Rewards
The Crib Goch Outdoor Customer Reward scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. You must register as a Crib Goch Outdoor customer to earn and redeem your points. Registration can be completed online and in the shop.
Customer Reward points are awarded for every £1 spent. £1.00 spent provides 50 (£0.05) points. Crib Goch Outdoor reserves the right to amend the number of points earned per £1 without prior notice.
Customer Reward points are awarded on all purchases in the Crib Goch Outdoor Shops and on the Crib Goch Outdoor Website, this excludes the purchase of Crib Goch Outdoor Gift Vouchers unless otherwise stated.
Customer Reward points can be redeemed at the Crib Goch Outdoor shops and on the Crib Goch Outdoor website. Customer Reward points are not redeemable for cash and are not redeemable against delivery or other service charges
The value of Customer Reward Points that are available when you purchase an item will be displayed on the product page. This value will include any current Customer Rewards Points Offer.
Customer Reward points have a 12 month expiry period. Should there be no activity (earning or spending points) for a rolling 12 month period your Customer Rewards account balance will be reduced to zero. Your account will remain active in order for you to earn and spend points in future.
Voucher Code & Star Buy Promotions
Only 1 Voucher Code may be used per transaction. Selected brands and or items may be excluded.
Promotional Voucher Codes can not be used with other Crib Goch Outdoor promotion unless otherwise specified.
Promotional Voucher Code discounts apply to the already discounted price of an item.
To claim your discount please enter the voucher code during the checkout stages on the Crib Goch Outdoor website.
Promotional Voucher Codes can be used with Star Buy Promotions.
Voucher Codes do not apply to delivery charges or any other services unless otherwise specified.
Any refunds will take into account the discount applied as part of the promotion.
Offers are not valid against the purchase of gift vouchers.
Crib Goch Outdoor reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
Crib Goch Outdoor reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
These terms and conditions are governed in accordance with the laws of England and Wales.
When redeeming a gift voucher online, you must use the full value of the voucher on your basket, excluding the cost of shipping. However, if the Gift Voucher is used in the Crib Goch Outdoor Shop, the remaining balance will remain on the same Gift Voucher Code ready for your next purchase.
Star buys bought with the item that is returned must be returned along with said item. Failure to do so will result in a partial refund for the returned item for the sum of the promotion applied.
Knives, Axes and Blades
It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives, Axes and related equipment to customers over the age of 18 years. The sale of knives and bladed articles are regulated by law and subject to these Terms. We reserve the right to refuse the sale if we have reasonable cause to believe you are below the age of 18 years, or if we believe that the supply of Goods to you may infringe the law or present an unacceptable potential risk to the safety of others. Our main goal is to promote the safe use of the specialist tools and for this reason, we always take steps to ensure that our knives and tools are promoted in a responsible manner.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Other
Our VAT number is: 937 949558
All correspondence must be in English.
Our usual opening hours are Monday to Sunday 09:00am to 5.30pm