Crib Goch Outdoor Terms & Conditions

This website is operated and owned by Crib Goch Outdoor World Ltd (Crib Goch Outdoor) of Windsor House, 26 Mostyn Avenue, Craig-Y-Don, Llandudno, Conwy, LL30 1YY. As a user of www.cribgochoutdoor.com you acknowledge that the use of this website, including transactions made, is/are subject to our terms and conditions. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at customerservice@cribgochoutdoor.com or 01286 870 777

A summary of our details:

We are a UK registered company. Our registered name is Crib Goch Outdoor World Ltd.
Our registered address is: Windsor House, 26 Mostyn Avenue, Craig-Y-Don, Llandudno, Conwy, LL30 1YY.
Our company registration number is: 07009196
Our VAT number is: 937 949558
Our Shop Address is: 58 High Street, Llanberis, Gwynedd, LL55 4EU

1. About these Terms and Conditions

1.1 In these terms and conditions “we”, “us”, “our” and “Crib Goch Outdoor” mean Crib Goch Outdoor Ltd. “You” means you as a user and customer of www.cribgochoutdoor.com. "Contract" means each contract for the supply of Goods by us into which these Terms shall be incorporated. "Card" means the credit or debit card which you use to make payment for the Goods. "Goods" means the goods which we supply in accordance with these Terms. "Order" means a purchase order in respect of the Goods issued by you to us

1.2 These terms and conditions constitute the contract between us and you for the use of this website and the supply of Products and Services. No other terms and conditions shall apply unless we agree to vary it in writing or by email.

2. General

2.1 As a user of this website you should be aware that Crib Goch Outdoor holds the right to change these terms & conditions at any point and recommend that you read them every time that you use the website.

2.2 Upon visiting this website you confirm that you have the authority to bind yourself and/or any business that you represent to these terms and conditions.

2.3 When registration is required to use a service on this site you agree to provide complete and accurate information. An approved login name and password should be used at all times when applicable.

2.4 You are responsible for the safety of your password and personal details and are encouraged not to share these details with anyone. Passwords must NOT be divulged to anyone else. You accept responsibility for all activities occurring under your account and password. If you are concerned for the safety of your account then you must inform us immediately.

2.5 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

2.6 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (Crib Goch Outdoor World Ltd, Windsor House, 26 Mostyn Avenue, Craig-Y-Don, Llandudno, Conwy, LL30 1YY).

3. Order Acceptance & Delivery

3.1 Upon completing a transaction you will be sent an email acknowledging your order to the email address provided by you. This email will detail the products you have ordered. To avoid doubt this email does not constitute an order confirmation nor order acceptance.

3.2 By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary.

3.3 Your order will have been accepted only when we dispatch to you the products that you have ordered.

3.4 We will make reasonable efforts to deliver goods within the timescales that are estimated on this website. Delays are occasionally inevitable due to factors out of our control and Crib Goch Outdoor shall not be liable for any delay or failure to deliver products within the estimated timescales.

3.6 We will deliver your products to the address shown on your order details email. However we hold the right to cancel your order if we are unable to deliver to the address.

3.7 Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages or missing items MUST be notified to the courier upon delivery.

3.8 If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.

3.9 Our delivery charges are set out on the “Delivery Info” page linked at the footer of each page.

3.10 Claims for missing parcels must be made within 28 days of despatch of the parcel. If you (the customer) do not contact us within this period we will be unable to investigate/replace/refund the order.

3.11 We will hold your click & collect order for 4 weeks. After this point the order will be cancelled and we hold the right to partially refund your order if it has been devalued during this time (for example if it is an item with a use by date or seasonal).

3.12 To comply with The Offensive Weapons Act 2019 you must be 18 years or older to purchase Knives and/or Axes and be able to prove it. We will perform age verification when possible using AgeChecked.com prior to dispatching your order. Furthermore you will be asked for formal proof of age such as a Driving License, Passport or PASS at the point of delivery, so you must be in to receive the order. Orders requiring age verification cannot be delivered to a locker. Our main goal is to promote the safe use of the specialist tools and for this reason, we always take steps to ensure that our knives and tools are promoted in a responsible manner.

3.13 Orders for Knives and/or Axes outside of the UK will NOT be accepted.

3.14 Non-acceptance of an Order may be as a result of one of the following; Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. You, not meeting the eligibility to order criteria as set out in these Terms.

4. Payment

4.1 Your products will only be delivered only when we have received full payment and complete and accurate information for delivery has been given.

4.2 For the protection of both you and us we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these checks and all data will be treated in accordance with the Data Protection Act 1998.

4.3 A great effort is made to ensure prices listed on the website are correct, however errors may sometimes occur. If we discover that an error in the price of goods that you have ordered has occurred we will contact you as soon as reasonably possible and you will be given the option to pay the correct amount or cancel your order and be given a full refund. If we cannot contact you using the information provided by you then we will treat the order as cancelled.

4.4 If you purchase an item listed as in stock on the website and when processed we find that it is currently out of stock you will be contacted as soon as reasonably possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.

4.5 All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

4.6 Discounts in our shop(s) and on our website are applied to the products Recommended Retail Price (RRP).

4.7 On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our shop. We are under no obligation to honour any shop price or promotion in the event that they differ from those on the website. Similarly, our shop is under no obligation to honour any website price or promotion in the event that they differ from those in the shop.

5. Returns Policy

5.1 Please see our “Returns” page linked at the footer of each page for guidelines.

5.2 Most of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturers recommendations. We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. This is in addition to your statutory rights. Zips are typically not covered under a manufacturer's warranty

5.3 We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to footwear. This clause is in accordance with the Health and Safety at Work Act 1974.

5.4 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

5.5 You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Confirmed Non-returnable items include: Personalised or Special Order items. PPE (Facemasks, Climbing Equipment etc. ), Food Goods, Socks & Underwear can only be returned if they have not been worn and/or removed from their original packaging with all swing tags still attached. If there is any sign or possibility that the goods have been used, tampered with or contaminated in any way, then we cannot accept a return on the grounds of consumer safety. This does not affect the Consumer Contract Regulations.

5.6 If you have received the goods before you cancel your contract then (unless, under clause 5.5, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

5.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.

5.8 On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost.

5.9 In addition to 5.8 if an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.

5.10 When refunding the cost of delivery only the basic cost of delivery will be refunded. This means that any enhanced delivery options chosen by the customer, e.g. Next Day Delivery, will not be refunded. This is inline with current regulations.

5.11 Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result in damage that affects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

5.12 Non-faulty items must be returned OR we must be notified of their despatch for return within 14 days of their arrival to the customer. If we are notified within the first 14 days the customer has another 14 days for the product to arrive back to us. If we receive an item after these periods we hold the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.

5.13 For international customers returning goods you must mark the parcel and returns form as a "Return" in order to correctly avoid customs charges. Should you encounter customs charges upon the entry of your parcel in to the UK we will not be responsible for paying these and your goods will be returned to you and in most cases the courier will not refund your postage costs.

5.14 If a delivery requiring age verification is not completed and the items returned to us because of customer error, e.g. failure to provide Driving Licence, PASS or Passport ID. We reserve the right to charge all the shipping costs plus a £10 service charge. This is on average £25 total.

5.15 Star buy promotions bought with the item that is returned must be returned along with said item. Failure to do so will result in a partial refund for the returned item for the sum of the promotion applied to the Star Buy item. Any refunds will take into account the discount applied as part of the promotion.

5.16 Returning Knives & Axes must be done using a suitable courier and service. It is illegal to do so any other way and is the responsibility of the customer to ensure adherence to the law after they've accepted delivery of the item and before we accept delivery of the returned item. This can be done using Royal Mails Click & Drop service found on their website, as noted on our deliveries page, they will not accept and do not offer this service over the counter.

5.17 Sale items purchased in-store can be returned for an exchange only, when returned within 14 days.

6. Our Liability

6.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support) and the performance of any Services.

6.2 Nothing in the Terms and conditions shall limit or exclude our liability (1) for death or personal injury caused by our negligence or (2) for fraud or (3) any breach of the obligations implied by applicable compulsory national laws as to title or (4) any liability which cannot be excluded by law.

6.3 Subject to clause 6.2 we will not be liable under the Contract between us and you for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

6.4 Subject to clause 6.2 our maximum aggregate liability under the Contract shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services.

6.5 Crib Goch Outdoor will make reasonable attempts to ensure the accuracy of any information or data on this website is correct but makes no representation, warranty of any kind expressed or implied, or otherwise regarding the content, availability of the website, fixing of defects, that it will be timely or error-free, or that the site or server that it is hosted on is free of viruses or harmful content.

6.6 Crib Goch Outdoor will not be responsible or liable for any loss of material uploaded or sent through the website and accepts no liability for any loss or damages caused from the action taken on the website or in reliance of the information contained on the site.

6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held responsible or liable for any losses caused as a result of unauthorised access to information you provided.

6.8 As a consumer, you may have statutory rights which may be in addition to the rights set out in these terms and conditions, and information about these statutory rights may be obtained from citizen’s advice organisations. No provisions of clause 6 affect your statutory rights as a consumer. In addition, this clause does not affect your right to return the Products as per clause 5.

6.9 The material on this website is provided for general information only and does not constitute advice on which you should rely. You should not use the information on the website to make any decisions or take any action without seeking professional or specialist advice.

6.10 This website may contain links to other websites. Crib Goch Outdoor is not responsible for the practices of other websites and does not necessarily endorse the material found on them.

6.11 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.12 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

6.13 The images of our products are for illustrative purposes only. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery, and there may be shading differences. We make every effort to ensure the features shown in images are accurate but we cannot guarantee they are exactly the same as the product. The products may vary slightly from images provided, including branding, lining colours, cuff style, or other visible features – in all cases we endeavour to make this clear in the written feature list for the product.

7. Ownership of rights

7.1 You agree to acknowledge that all copyright, trademarks, content, material, and data made available to you as part of your use of this website is owned by us or our licensors. You may only use this material with express permission from an authorised member of our staff or our licensors.

7.2 You acknowledge that the download and use of material and/or content may only be used for the purpose of using this website. Any other use of content is strictly prohibited and you agree not to copy, plagiarise, use illegally, reproduce, lift, publish, exploit, display, or distribute the content on this website.

7.3 All rights, including copyright, in this website are owned by or licensed Crib Goch Outdoor Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

7.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.5 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

7.6 We reserve the right to withdraw linking permission without notice.

8. Discount Codes & Vouchers

8.1 From time to time Promotional Voucher codes will be issued in promotions at the discretion of Crib Goch Outdoor . These codes will only be valid for website sales and will only be accepted in store if otherwise stated.

8.2 Only one promotional code is redeemable per transaction unless otherwise stated.

8.3 Promotional Codes have no cash redemption value and are not transferable or assignable. Unless otherwise stated Promotional Codes may not be used in conjunction with any other promotion or special offer.

8.4 Promotional Codes may not be used to discount the purchase of Gift Vouchers. Gift Vouchers will be issued at the price paid for them. So if a £20 Gift Voucher was purchased with a £5 discount a £15 Gift Voucher would be sent to the customer.

8.5 We hold the right to decline the use of vouchers or codes if we believe it to have not met clauses 8.1, 8.2, 8.3 or 8.4.

(To claim your discount please enter the coupon code during the checkout stages on the Crib Goch Outdoor website; step 3 of 4 of the checkout when paying by card, or step 4 of 4 if paying by PayPal.)

8.6 Coupon codes will only be valid for a limited time only and/or whilst stocks last, Crib Goch Outdoor reserves the right to end any and all discount codes whenever they choose.

8.7 Gift Vouchers may be purchased to any value between £5 and £1,000.

8.8 Only 1 Gift Vouchers can be used per transaction until further notice.

8.9 At the Crib Goch Outdoor Shops Gift Vouchers can be redeemed over multiple purchases until the balance is used up. To check the remaining balance of your Gift Voucher, please ask in the Crib Goch Outdoor Shops or contact customer support.

8.10 On the Crib Goch Outdoor website, Gift Vouchers are redeemed for the total value.

8.11 Gift Vouchers are valid for 365 days from date of purchase.

8.12 Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

8.13 Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, we are unable to replace a Gift Voucher if lost or stolen. We reserve the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be fraudulent.

9. Privacy Policy and Third party rights

9.1 You acknowledge and agree to be bound by the terms of our privacy policy.

9.2 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

9.3 For full information on our Privacy Policy visit this page: Privacy Policy & Cookies.

10. Law, Jurisdiction and language

10.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

10.2 All contracts are concluded in English.

11. Customer Rewards (Loyalty Scheme)

11.1 Customer Reward Points will expire after 24 months of inactivity on an account.

11.2 Crib Goch Outdoor reserves the right to terminate and cancel the balance of points on customers accounts at any point and no payment or compensation will be reimbursed.

11.3 Customer Reward points are awarded for almost every £1 spent on select products. When applicable £1.00 spent provides 50 (£0.05) points, 25 (£0.025) Points or No points depending on the Season. Crib Goch Outdoor reserves the right to amend the number of points earned per £1 without prior notice.

11.4 Customer Reward points are not redeemable for cash or against delivery or other service charges.

11.5 Customer Reward points are a gesture of goodwill and our way of saying thanks for choosing Crib Goch Outdoor, they can be redeemed at the Crib Goch Outdoor shops and on the Crib Goch Outdoor website

11.6 You may only have one customer loyalty account per person. If we believe 2 accounts to have the same owner we hold the right to delete one of the accounts. We will contact you before doing so.

11.7 Items whereby Reward points can be accrued are denoted by the value of the amount of points attainable on the product page and in the basket. For example: "Earn £12.34 in Customer Rewards when you buy this item today". We reserve the right to choose which products generate Reward Points and which do not.

12. Third Party Links & Resources On Our Site

12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

13. Complaints

Consumer Contract Regulations (CCR)

What are the Consumer Contract Regulations?

Under the "Consumer Contract Regulations", you have the right to cancel an order for goods made at a distance. These rights start from the moment you place your order and ends 14 days from the day you receive your goods.

Your Right to Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right to a Refund under CCR

You may get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery

The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost.

Exemptions

There are some circumstances where the Consumer Contracts Regulations does not give you a right to cancel.

These include CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that have been broken or tampered with, e.g. Climbing Equipment and PPE.