Keela Clothing want you to enjoy your new Keela garment for years to come, as do we at Crib Goch Outdoor, we all know full well accidents happen so Keela have created a specialist Clothing Hospital within their UK factory that is able to repair most damages that your garment may have incurred.
Reduce, Reuse, Repair, Rot or Recycle.
Here’s our list so far, of our brands that like to go the extra mile, heading towards sustainability and away from fast fashion:
All work carried out is fully covered under the Keela Guarantee.
The Keela manufacturing centre in Glenrothes also offers an alteration and bespoke customisation service
If you have any specific requests or queries, please contact Keela on 01592 777000 and they will do their utmost to help.
| Repair | Price (ex vat) |
|---|---|
| Waterproof/Performance main zip replacement | From £20.00 |
| Pocket or minor zip replacements | From £15.00 |
| Patch Repair for rips/tears/burns | From £20.00 |
| Panel Repair for rips/tears/burns | From £35.00 |
| Removable hood replacements | From £20.00 |
| Velcro replacements | From £15.00 |
| Stud replacements | From £10.00 |
| Alteration | Price (ex vat) |
|---|---|
| Shorten trouser legs – without zips | From £20.00 |
| Shorten trouser legs – with zips | From £35.00 |
| Shorten sleeve length | From £25.00 |
small print… Please note that prices can vary depending on the specific garment and area of garment affected, and any garment requiring repair or alteration will be assessed before an exact cost can be given. Prices above do not include postage & packaging. Keela will always provide a quote for the cost of any work before it is carried out.
How To Send Keela Your Garment(s)
If this all sounds good to you and you would like to send them your garment, we advise contacting Keela first (either by phone or email) to advise us of what you require.
Once you are ready to send us your garment, ensure it is clean (garments sent to us dirty may be returned unexamined due to H&S concerns) and appropriately packaged, then send it to the address below.
Keela Repairs Department
Keela International
44 Ramsden Road
Glenrothes
Fife
KY6 2SN
Please ensure you enclose a note with your contact details and a summary of the problem or alteration you require, or they may be unable to contact you and undertake the repair.
Once Keela receive your garment their Repairs Department will examine the garment and contact you to provide a more accurate cost before undertaking any work.
Keela Guarantee
All Keela products are fully guaranteed to the original purchaser against defects in materials and workmanship. If the product is found to be defective before use, or fails due to a manufacture or material fault, then Keela will repair or replace it at its own discretion. Rips, burns and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colours/materials over time and incorrect methods of care or repair by persons other than Keela are not covered by the guarantee. But in some instances can be repaired for a minimal fee by Keela.
This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential losses or damages. All enquiries regarding the guarantee or return of goods should be made to the retailer from whom the product was purchased. This guarantee does not affect your statutory rights as a consumer.
If you’re looking to reproof your jacket or trousers have a read of our Keela Outdoor Clothing Ultimate How to Guide Clean and Waterproof
