Crib Goch Outdoor Delivery Services include Premium delivery or same day Free Click & Collect. All items are sent Tracked with Free UK Delivery* on orders over £75 send on a Tracked 48 Service.Mainland UK Delivery Options
Delivery days - Deliveries will adhere to the timescales indicated in our terms & conditions provided that the order is placed before 2.30pm Monday to Friday (excluding bank holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays). For full details please see Terms and Conditions
STANDARD
SHIPPING FREE on orders +£75£3.50 on orders under £75
Delivered 3-4 Working Days after Placing your Order
AGE
VERIFIED £2 on orders over £75£6.95 on orders under £75
Delivered 3-4 Working Days after Placing your Order
DPD
PREMIUM £4 on orders over £75£6.95 on orders under £75
Delivered 1 Working Day after Placing your Order
DPD
BEFORE 12 £6 on orders over £75£9.95 on orders under £75
Delivered next working day before 12pm
DPD
SATURDAY £9 on orders over £75£12.95 on orders under £75
Delivered on the following Saturday
Worth Noting...
It's really hard to cover all eventualities in a succinct manner when listing delivery options. We have a working weekday cut-off time of 2.30pm, with 12.00pm on weekends. Holidays including bank holidays however can lead to disruptions (we only close on Christmas Day and Boxing Day) but courier services can soemtimes become overwhelmed during busier times of year, or a link in the delivery chain like a van could break down. We kindly ask for your patience and understanding should this happen, especially if this leads to a delay in the delivery of your order.
Although incredibly rare, should your parcel not arrive we will work with you to resolve this as a priority. That could be a refund or a replacement, we know this is not ideal and understand your frustration. The only delay in settling on a resolution comes from our couriers accepting the parcel is infact lost and will not be delivered, as they will want to look for it first.
We only work with Royal Mail and DPD, using their tracked services for our website orders to futher reduce the risk of any delay in the delivery of your order.
If you nominate a safe place for delivery, we and our couriers accept no responsibility for any loss or damage to the parcel once it has been delivered to that location. By selecting this option, you agree that delivery to the safe place constitutes a successful delivery to you personally. We advise against choosing this option.
All Orders Are Tracked
We use premium services from Royal Mail and DPD to ensure you get your order safely and on time. All of the services we use are fully trackable and you will receive notifications with updates on the status of your order. We occasionally use FedEx** when items are sent directly from Paramo, indicated on the website by a potential 2 day dispatch delay. Once again on the incredibly rare occasion that a parcel does get lost or delayed, you can reach out to [email protected] and we will work with the courier to come to a resolution as soon as physically possible, we understand your frustration in these situations.
Click & Collect
If you'd prefer to collect your order, read about our Free Click & Collect Service. You will be emailed when your items are ready to collect. Please wait for the eMail and check before travelling the location(s) of your order.
DPD Ship to Shop
We're excited to now offer a new service from DPD. For £4.50 you can get your order delivered to a shop near you, there's over 12,500 locations and counting to choose from! Should this option not be available at the checkout, then the items may be restricted, prohibited or simply too large/heavy for this service.
'In Stock' Means In Stock
Our website has a live link with our shop and warehouse. If an item says it is "In Stock" then it is ready to be shipped as soon as you place your order.
We are a small business based in Wales that is open 7 days a week, upon receiving your order we pick, pack and ship it right away so that your order will arrive as soon as possible. For items that are marked as anything other than "In Stock" such as "In Warehouse" there will be information with any dispatch delay(s) that could lead to the maximum amount of days that this should take for your order to arrive to you.
During busy times of the year, like Christmas and New Years, Items can take a little longer to reach you and we greatly appreciate your patience. Although we’re open on bank holidays, collections can be delayed.
Delivery Address
When placing your order you will be given the option to input an alternate delivery address to the billing address you provide. These alternate delivery addresses will then be saved in your address book on your account for use again in the future.
*Knives & Axes
We can only ship bladed items by Royal Mail Age Checked services, sending them any other way is a criminal offence. If an Age Verification delivery is not completed and the items returned to us because of customer error, e.g. failure to provide Driving Licence, PASS or Passport ID for Age Verified Deliveries. We reserve the right to charge all the shipping costs we have to pay plus a £10 service charge. This is about £25 on average. To avoid this be sure to be at the address provided for delivery, with your proof of ID to hand.
BFPO
All orders which are shipped to BFPO addresses outside of the UK will qualify for VAT free sales. When you initially place your order the VAT is included, but don't worry, email [email protected] and our Customer Service Team will confirm that the BFPO address is outside of the UK and refund the VAT amount to your original method of payment. Please make sure you use "GB" in the country field otherwise you will have to pay the International shipping charges
Please be aware that once your parcel is handed over to BFPO, we cannot track it and will have no control over its delivery. Size and weight restrictions apply.
International & Non-Mainland Delivery
We're temporarily pausing our international shipping options, as we adapt our systems to take account of the recent De Minimis changes affecting sale to US and EU. We have a solution in sight and hope to bring it online in the near future. We can only apologise for the inconvenience.
Delivery Issues, Disputes & Courier Investigation Process
We work closely with our courier partners to ensure orders are delivered safely and on time. However, in rare cases parcels may be incorrectly marked as delivered, delayed, or damaged during transit.
If you believe there is an issue with your delivery, please follow the steps below so we can investigate the matter with the courier as quickly as possible.
What to Do First +
Before raising a delivery dispute, please check the following:
Check Tracking
Use the tracking link provided in your dispatch email to review the latest delivery scan.
Check Safe Places and Neighbours
Couriers may leave parcels with a neighbour or in a safe place if delivery instructions allow this.*
Allow 24 Hours
Occasionally parcels may be scanned as delivered shortly before the final delivery takes place.
Raising a Delivery Dispute +
If your order has not arrived within 2 days of the expected delivery date, or if it arrives damaged, please contact us within 7 days of the expected delivery date.
Email: [email protected]
Please include the following information:
- Order number
- Tracking number
- A brief description of the issue
- Which items are missing or damaged
- Photos of the damaged packaging and items** (if applicable)
Providing complete information at the start helps us begin the courier investigation without delay.
Investigation Process +
Once we receive your report, we will open a formal investigation with the courier.
All delivery disputes are investigated in partnership with the courier using delivery confirmation data such as GPS location, delivery photographs, and driver delivery records.
Acknowledgement
We will confirm receipt of your report within 24 hours.
Courier Investigation
The courier will be required to provide proof of delivery, which may include a signed receipt, GPS delivery confirmation, or a delivery photograph.
Investigation Timeline
Courier investigations typically take up to 30 calendar days to complete, although this can vary depending on seasonal demand.
Disputed Deliveries
You may receive a Denial of Receipt form by post. If issued, this must be completed and returned as instructed so the investigation can proceed.
Damaged Deliveries
Additional photographs of the parcel packaging may be required.
Outcome
Once the investigation is complete, we will notify you of the outcome and arrange either a replacement shipment or a refund where appropriate.
While these situations are extremely rare, they can understandably be frustrating for everyone involved. We kindly ask for your patience and cooperation during the investigation process. Prompt responses to requests for additional information will help us resolve the matter as quickly as possible.
Please note: Opening a payment dispute or chargeback before the courier investigation is completed can delay the resolution process.
Important Additional Information +
Damaged Items
Please retain all original packaging until the investigation is complete, as couriers may request photographs of the box from multiple angles.
Safe Place / Neighbour Deliveries
If you authorise the courier to leave a parcel in a “safe place”, delivery is recorded once the parcel has been left according to those instructions. Because parcels left unattended can be vulnerable to theft, we do not recommend using Safe Place services.
Incorrect “Delivered” Scans
If the courier cannot provide valid proof of delivery, the parcel will be treated as lost and we will arrange a replacement or refund.