Crib Goch Outdoor Delivery Details

Mainland UK Delivery Options

Delivery days - Deliveries will adhere to the timescales indicated in our terms & conditions provided that the order is placed before 2.30pm Monday to Friday (excluding bank holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays). For full details please see Terms and Conditions

Standard Shipping
£3.50 on orders under £75 Delivered 3-4 Working Days after Placing your Order before 2.30pm
FREE on orders over £75 Delivered 3-4 Working Days after Placing your Order before 2.30pm
(Includes Channel Islands, Highland & Islands & N.I. For these locations it can sometimes take up to 10 days but rarely does)

Knives & Axes Age Verified Service*
£6.95 on orders under £75 Delivered 3-4 Working Days after Placing you Order before 2.30pm
£2.00 on orders over £75 Delivered 3-4 Working Days after Placing your Order before 2.20pm

Premium Knives & Axes Age Verified Service*
£7.50 on orders under £75 Delivered 1 Working Days after Placing you Order before 2.30pm
£2.50 on orders over £75 Delivered 1 Working Days after Placing your Order before 2.30pm

Premium DPD Shipping
£6.95 on orders under £75 Delivered 1 Working Day after Placing your Order before 2.30pm (not guaranteed)
£4 on orders over £75 Delivered 1 Working Day after Placing your Order before 2.30pm (not guaranteed)

Premium DPD Before 12
£9.95 on orders under £75Delivered the next working day before 12pm after Placing your Order before 2.30pm
£6 on orders over £75 Delivered the next working day before 12pm after Placing your Order before 2.30pm

Premium Saturday
12.95 on orders under £75Delivered on the following Saturday after Placing your Order before 2.30pm
£9 on orders over £75 Delivered on the following Saturday after Placing your Order before 2.30pm

Worth Noting...

It's really hard to cover all eventualities in a succinct manner when listing delivery options. We have a working weekday cut-off time of 2.30pm, with 12.00pm on weekends. Holidays including bank holidays however can lead to disruptions (we only close on Christmas Day and Boxing Day) but courier services can soemtimes become overwhelmed during busier times of year, or a link in the delivery chain like a van could break down. We kindly ask for your patience and understanding should this happen, especially if this leads to a delay in the delivery of your order.

Although incredibly rare, should your parcel not arrive we will work with you to resolve this as a priority. That could be a refund or a replacement, we know this is not ideal and understand your frustration. The only delay in settling on a resolution comes from our couriers accepting the parcel is infact lost and will not be delivered, as they will want to look for it first.

We only work with Royal Mail and DPD, using their tracked services for our website orders to futher reduce the risk of any delay in the delivery of your order.

If you nominate a safe place for delivery, we and our couriers accept no responsibility for any loss or damage to the parcel once it has been delivered to that location. By selecting this option, you agree that delivery to the safe place constitutes a successful delivery to you personally. We advise against choosing this option.

All Orders Are Tracked

We use premium services from Royal Mail and DPD to ensure you get your order safely and on time. All of the services we use are fully trackable and you will receive notifications with updates on the status of your order. We occasionally use FedEx** when items are sent directly from Paramo, indicated on the website by a potential 2 day dispatch delay. Once again on the incredibly rare occasion that a parcel does get lost or delayed, you can reach out to [email protected] and we will work with the courier to come to a resolution as soon as physically possible, we understand your frustration in these situations.

Click & Collect

If you'd prefer to collect your order, read about our Free Click & Collect Service. You will be emailed when your items are ready to collect. Please wait for the eMail and check before travelling the location(s) of your order.

DPD Ship to Shop

We're excited to now offer a new service from DPD. For £4.50 you can get your order delivered to a shop near you, there's over 12,500 locations and counting to choose from! Should this option not be available at the checkout, then the items may be restricted, prohibited or simply too large/heavy for this service.

'In Stock' Means In Stock

Our website has a live link with our shop and warehouse. If an item says it is "In Stock" then it is ready to be shipped as soon as you place your order.

We are a small business based in Wales that is open 7 days a week, upon receiving your order we pick, pack and ship it right away so that your order will arrive as soon as possible. For items that are marked as anything other than "In Stock" such as "In Warehouse" there will be information with any dispatch delay(s) that could lead to the maximum amount of days that this should take for your order to arrive to you.

During busy times of the year, like Christmas and New Years, Items can take a little longer to reach you and we greatly appreciate your patience. Although we’re open on bank holidays, collections can be delayed.

Royal Mail BFPO

All orders which are shipped to BFPO addresses outside of the UK will qualify for VAT free sales. When you initially place your order the VAT is included, but don't worry, email [email protected] and our Customer Service Team will confirm that the BFPO address is outside of the UK and refund the VAT amount to your original method of payment. Please make sure you use "GB" in the country field otherwise you will have to pay the International shipping charges

Please be aware that once your parcel is handed over to BFPO, we cannot track it and will have no control over its delivery. Size and weight restrictions apply.

Delivery Address

When placing your order you will be given the option to input an alternate delivery address to the billing address you provide. These alternate delivery addresses will then be saved in your address book on your account for use again in the future.

*Knives & Axes

We can only ship bladed items by Royal Mail Age Checked services, sending them any other way is a criminal offence. If an Age Verification delivery is not completed and the items returned to us because of customer error, e.g. failure to provide Driving Licence, PASS or Passport ID for Age Verified Deliveries. We reserve the right to charge all the shipping costs we have to pay plus a £10 service charge. This is about £25 on average. To avoid this be sure to be at the address provided for delivery, with your proof of ID to hand.

International & Non-Mainland Delivery

VAT/UK TAX: PLEASE NOTE THAT FOR ORDERS PLACED TO A SHIPPING DESTINATION OUTSIDE OF THE UK & NORTHERN IRELAND THAT VAT WILL BE REMOVED AT THE END OF THE CHECKOUT (AFTER YOU COMPLETE YOUR BILLING & SHIPPING DETAILS). THIS INCLUDES GUERNSEY & JERSEY, EU COUNTRIES (INCLUDING IRELAND) AND REST OF WORLD DESTINATIONS SUCH AS THE USA, JAPAN, AUSTRALIA & NEW ZEALAND.

Customs Charges: Customs charges are the responsibility of the customer, and may vary depending on your delivery country. If delivery is refused and the parcel is returned to us, you will be charged the cost of the return shipment, and the original shipping charges will not be refunded.

International: We have a fixed rate for EU and ROW Shipping but should the size and weight of your order vary significantly we may on occasions request additional shipping fees on what is now essentially an international orders. This will be done with your consent and we will not take any further payments after the item has been sent. If, when you are contacted, you do not wish to pay the additional shipping cost then a full refund will be offered. This will only happen on rare occasions when orders are significantly heavy or large.