Naak Ultra Energy Bars 50g

Changed your mind? Send an online order back within 28 days and we'll refund you. Bought it in one of our shops? Bring it back to that shop within 14 days.

You can use our Royal Mail label, in which case £4 is deducted from your refund to cover it, or use any postal service you like at your own cost. We'd recommend a tracked one — until the parcel reaches us it's your responsibility, and we can't be held responsible for returns lost or damaged on the way. Keep your proof of postage.

Refunds go back to the card or account you originally paid with. We aim to confirm we've received your return within 2 working days, and to refund within 14 days of it reaching us.

If you're cancelling an online order within 14 days of receiving it, we'll also refund the basic cost of the original delivery, and we'll process the refund within 14 days of either receiving the goods back or you sending us proof of postage — whichever comes first. By proof of postage we mean a postage or tracking receipt showing a parcel was sent to our returns address, along with your order number.

We check and record the contents of every return when it arrives. If a parcel doesn't contain what you told us you were sending, we'll be in touch, and any refund already paid is recoverable.

Knives & Axes can NOT be returned using this service. Knives and axes can only be returned using Royal Mail's Click & Drop, selecting the age verification service, which you are required to do by law before shipping bladed items. Royal Mail will not accept knives or axes over the counter — it must be done online.

We don't run an exchange service — but there's a faster way to get what you want.

Place a new order for the size, colour or product you'd like, and send the original back to us for a refund. Your replacement then ships straight away, instead of waiting for your return to reach us, be inspected and be processed. In practice that's several days quicker, and it means you secure the item before it sells out.

We know it sounds like the long way round. It isn't.

Your refund on the returned item follows the normal rules: it needs to reach us within the period above, in the condition described below, and not be one of the items we can't take back.

If you do send something back asking for an exchange, we'll refund it and let you know.

In our shops we can process a refund and a new purchase together at the till, so a straight size swap is no trouble at all — just bring it back to the shop you bought it from, within 14 days.

Bought online? Sale items get exactly the same 28 days as everything else, and the same full refund. We don't shorten the window just because something was reduced.

Bought in one of our shops? Sale items can be returned to that shop within 14 days for a credit note rather than a refund. You can spend a credit note straight away, so if you've simply picked the wrong size you can swap it there and then. Credit notes last 12 months and can be used in either shop or online.

What counts as a sale item? Simple: the ticket says Sale, Clearance or Outlet. If it doesn't say so, it isn't one.

These do not make something a sale item: a discount code at checkout, a Customer Rewards redemption, a staff, club or group discount, a price match, or a multibuy or Star Buy offer. Sale items are marked on the product page online and on the ticket in our shops, and your receipt records it.

Faulty is faulty. If a sale item develops a fault, your rights are exactly the same as on a full-price item — see "Your legal rights" below.

Two things run alongside each other. Where they differ, whichever is better for you applies.

Whatever you're sending back, we ask that it reaches us unused, unworn, clean and dry, with tags attached and the original packaging complete and fit for resale. What happens if it doesn't depends on when and how you bought it.

Days 1–14 (online, phone and Click & Collect orders): your legal right to cancel. Under the Consumer Contracts Regulations 2013 you can cancel for any reason within 14 days of receiving your order, and you then have another 14 days to send it back. We'll refund the price you paid plus the basic cost of the original delivery. You're entitled to handle the goods as you would in our shop — unpack them, look at them, try a jacket on. If you go further than that and the value drops, we may deduct something to reflect it, and if the item can't be sold on that could be most or all of what you paid. We'll tell you the amount and why. But we won't turn the return away, and we don't charge restocking fees.

Days 15–28: our own returns promise. This is on top of the law rather than something it requires, so the conditions above apply in full and we may decline a return that doesn't meet them.

Faulty goods: separate again, and not limited to 28 days. Under the Consumer Rights Act 2015 you can reject faulty goods and get a full refund within 28 days of receiving them, including the cost of getting them back to us. After 28 days you're entitled to a repair or replacement, and if that doesn't work, a refund or price reduction. Most of what we sell also carries a manufacturer's guarantee of at least 12 months — that's in addition to your legal rights, not instead of them, and your rights don't stop when the guarantee does.

Bought in the shop? There's no legal right to change your mind on an in-person purchase — our 14 days is a promise we make, not something the law requires. Faulty goods rights apply in exactly the same way.

You don't need to use our form to cancel. Any clear message telling us you want to cancel is enough — email [email protected], call us on 01286 870 777, or write to us.

Yes, you can return them. Open the box, have a proper look, and try crampons against your boots indoors on a clean floor — exactly as you would in one of our shops. If they're not right, send them back.

What we can't do is resell equipment that's been used. Ice axes and crampons are classed as personal protective equipment, and as a retailer we have to be able to account for how anything we sell has been stored and handled. We can't do that for an axe that's been out on the hill, so it can't go back on the shelf — it gets quarantined and destroyed.

So what you get back depends on the state it reaches us in:

If we do make a deduction we'll tell you the amount and why, in writing.

Buying ahead for the winter? Try crampons on indoors over the boots you'll actually wear, as soon as they arrive, rather than leaving the box until February. That's the only fit check that matters, and it keeps your return open.

Unless they're faulty, we can't accept:

• personalised, made-to-order or special order items;
• underwear, briefs, boxers, socks and face coverings where the hygiene seal or packaging has been opened;
• food and other perishable goods;
• sealed audio, video or software once the seal is broken.

A few things need extra care if you might want to return them:

• Tents, awnings and shelters — once pitched outdoors a tent isn't new and unused, so we can't take it back. Pitching indoors on a clean floor to check the fit is fine. If you're unsure about size, come and see one in a shop.
• Footwear — please return boots and shoes inside an outer box or bag. Shoe boxes marked with tape, postage labels or writing will be sent back to you.
• Electronics — GPS units and watches can come back before they're registered or activated. Afterwards we can't restore them to stock, so any refund is reduced to reflect that.
• Gas canisters and fuels — can't be returned by post, because carriage of dangerous goods is restricted. Unopened canisters can come back to the shop you bought them from.
• Down and technical fabrics — try things on indoors, over clean clothing.

Where an item can't be returned, we say so on its product page before you buy.

Our two shops hold their own stock and take their own payments, so a shop purchase needs to come back to the till where the sale was made, within 14 days. Please bring your receipt, or your Customer Rewards details so we can find the transaction, and the card you paid with. Shop purchases can't be returned by post.

Faulty items are different. If something has developed a fault you can bring it to either shop, or send it back to us, whichever is easier — it doesn't matter where or how you bought it.

Ordered online and collected in store? That still counts as an online order. You get the full 14-day legal right to cancel, running from the day you collect, plus our 28-day promise, and you can return it to either shop or by post — including ice axes and crampons.

Crib Goch Outdoor Llanberis — 58 High Street, Llanberis, Gwynedd, LL55 4EU
Crib Goch Outdoor Beddgelert — Beddgelert, Caernarfon, LL55 4YB

If you're returning goods from outside the UK you MUST mark the parcel and customs paperwork as "Returned Goods" to avoid customs charges. If customs charges are incurred on entry into the UK we can't pay these and your goods will be sent back to you — in most cases the courier won't refund your postage costs. You're responsible for the cost of returning goods to us. Refunds on international orders cover the goods only, not the original shipping.

Please get in touch before sending a faulty or damaged item back — we'll cover the return postage, but only if we've arranged it with you first. You can also bring it into either shop. See "For faulty or damaged items" below.

We extend our returns window over Christmas. Anything bought between 1 November 2026 and 24 December 2026 can be returned up to 14 January 2027, as long as it meets the usual conditions in our returns policy and Terms & Conditions. Buying a gift? Ask for a gift receipt, so the person receiving it can bring it back for a credit note.