We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to Outdoor Clothing and Footwear. This clause is in accordance with the Health and Safety at Work Act 1974.
Under the Consumer Contracts Regulations you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract, and you then have 14 days to return the goods to us, at your own cost and risk.
To make things easier for you, our customer(s), we will accept returns up to 28 days after the date purchased. You need not contact us prior to returning an item to be refunded, we will accept the returning of the item(s) as canceling the order. Assuming all other Returns criteria are met as stipulated in our returns policy in our T&Cs.
You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Underwear, PPE (including climbing equipment).
Helmets can only be returned if the special instructions (included with each helmet) are followed. Helmets must be returned in a box (in addition to their own box) which must be well-padded to prevent damage during transit. Helmets will not be accepted for return if they are returned using inadequate packaging.
If you have received the goods before you cancel your contract then (unless purchasing non-returnable items for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk within 28 days from the date that you entterd into your contract (ie purchased the item(s).
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible within 14 days from when we receive the goods back, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.
If you then do not return the goods delivered to you, or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods. Please note that for International orders, a refund will be given on the goods purchased only and NOT the shipping cost.
For international customers returning goods, you must mark the parcel and customs form clearly as "Returned Goods", in order to correctly avoid customs charges. If for any reason customs charges are incurred upon the entry of your parcel into the UK we will not be responsible for paying these, and your goods will be returned to you. In most cases the courier will not refund your postage costs.
Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue or tape must not be applied directly to product packaging as this will result in damage that affects resell. Returned goods are thoroughly inspected when we receive them, and any goods with signs of damage, use, wear, or that are dirty may not be accepted, or you may be charged a restocking fee. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.